Communication Skills Hints


Why Focus on Listening Skills
January 6, 2010, 5:40 pm
Filed under: Uncategorized

I started my blog on Communications Skills with active listening skills. These skills are a critical building block for other interactions. Where does all of the active listening skills lead? It leads to understanding other people’s perspective, the WIIFM (What’s In It For Me). It is not all about hearing the words of other person, it is about understanding them. This is important for many reasons. Ultimately, this will lead to being able to influence others and resolve conflicts with others more readily.  Influencing others and conflict resolution rely heavily on understanding other perspectives. For example, the perspective of you boss is critical to your success. If you don’t understand your boss’s perspective, you have significantly lower chances of success. If you don’t understand what is important for him or her, you have little chance of doing the right things at work—your priorities are very unlikely to mesh. You also have little chance of being successful in presentations. It used to amaze me that people were often ill prepared to answer questions from their boss, when the questions were obviously the ones due to be asked. Then if became obvious that they never considered their boss’s perspective in preparing presentations.

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