Communication Skills Hints

Reflecting Emotion
August 24, 2009, 4:22 pm
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Reflecting Emotion


A second key element of Active Listening is reflecting emotions.  It is sometimes called emotional paraphrasing.  An example might be “I can see that you are frustrated by the new process.”  Like paraphrasing, reflecting the emotion of the speaker helps to make sure that the speaker knows you understand what is being said and the perspective it comes from.  When you show that you understand the emotion being show, you can help the speaker control the emotion.  Empathy can further help to calm the emotions and bring the conversation along.  But be careful with statements such as “I know how you feel.”   Unless you are know to have been in similar situations, such statements can lead to the speaker to react negatively and increase the emotion.


Hello world! Learn to Communicate Better
August 10, 2009, 3:06 pm
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Communications skills are critical to success in all aspects of life.  Yet people spend very little time learning and expanding their communications skills.  Too often we look at communication skill as being able to speak effectively where we do spend some time. We ignore the even more important part of communication which is listening.  Active listening skills are critical to making progress in your career and life.  A particularly useful skill is paraphrasing.  How often have we all been in conversations where our associate keeps repeating the same thing over and over and louder and louder.  You want to yell “I heard you already”.  The person actually knows you heard him.  What he doesn’t know is that you understood him.  By paraphrasing, you clearly show him that you clearly heard him.  Additionally, you show him that you understood him by putting it in your own words.